Keep your Business Phone System within your Business Walls

Telephone System's make connections among the internal telephones of a private organization — usually a business — and also connect them to the public switched telephone network (PSTN) via trunk lines. Because they incorporate telephones, fax machines, modems, and more, the general term "extension" is used to refer to any end point on the branch.

Functionally, the Telephone System performs:

  • Establishing connections (circuits) between the telephone sets of two users (e.g. mapping a dialed number to a physical phone, ensuring the phone isn't already busy)
  • Maintaining such connections as long as the users require them (i.e. channeling voice signals between the users)
  • Disconnecting those connections as per the user's requirement
  • Providing information for accounting purposes (e.g. metering calls)

In addition to these basic functions, telephone systems offer many other calling features and capabilities, with different manufacturers providing different features in an effort to differentiate their products. Common capabilities include (manufacturers may have a different name for each capability):

  • Auto attendant
  • Auto dialing
  • Automatic call distributor
  • Automated directory services (where callers can be routed to a given employee by keying or speaking the letters of the employee's name)
  • Automatic ring back
  • Call accounting
  • Call forwarding on busy or absence
  • Call park
  • Call pick-up
  • Call transfer
  • Call waiting
  • Camp-on
  • Conference call
  • Custom greetings
  • Customized Abbreviated dialing (Speed Dialing)
  • Busy Override
  • Direct Inward Dialing
  • Direct Inward System Access (DISA) (the ability to access internal features from an outside telephone line)
  • Do not disturb (DND)
  • Follow-me
  • Interactive voice response
  • Music on hold
  • Night service
  • Shared message boxes (where a department can have a shared voicemail box)
  • Voice mail
  • Voice message broadcasting
  • Voice paging (PA system)
  • Welcome Message

ACM offers the NEC Univerge SV product line 
Click to view brochures: 
NEC SV9100 Communications Server
NEC SV9300 Communications Server

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Advanced Communications & Maintenance has been a long-term provider and service vendor for our organization. It is really nice to have one provider to handle all of today’s business requirements from alarm, overhead paging, music and telephone system - What a great staff and quick turnaround.

Tamara L
Surgical Specialists Of Southwest Florida

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